Contact details

Park Hill: home of DryFire. Click for a map and zoom in on the green arrow.

If you have a question or problem after installation please check the support page. If this does not resolve the problem please see how to report a problem.

Before you contact us

• We have tried to answer most questions about DryFire on the FAQ page but we welcome new ones - just send an email to sales.
• We have tried to answer most support questions on the version 3 support page and on the Setup and testing page.
• If you need support please see the general support page for the information we need in order to help you.
• Any problems with Vista, Windows 7 or 64 bit Windows are covered on this page.

Try it for yourself - it really does work!

Demonstrations in the UK

We welcome you for a personal hands-on demonstration - and we are always willing to talk cash deals face-to-face (but not by email or phone.)

Please give a call at least 48 hours before you would like to come.

We don't do demonstrations at shows or exhibitions because DryFire requires the sort of subdued lighting you get at home - it does not work in sunlight - even in a marquee.

Outside the UK

We can't offer demonstrations outside the UK though our distributors can sometimes arrange one.

We offer an unconditional money-back guarantee if you purchase a system and do not get on with it. Simply let us know first (so we can expect it), pack it securely, send it back to us within 7 days of purchase and we will arrange a full refund.

Packing a unit for return

We offer a reprogramming, calibration and testing service for all Version 3 simulators, The charge is 25.00 GBP plus shipping. The charge includes the cost of any components that may require replacement.

We turn round returned units within 14 days.

Important note about customs documents

If you are returning a system from outside the European Union it is very important that you do not put the original price on the customs documents.

The system only had an original price when it was originally supplied.

If you put a large value on the customs document we will be charged import duty and Value Added Tax - in fact, we will not accept the package and it will be returned to you unopened (after a delay for between three and four weeks) and you may end up with another set of import duties and taxes in your own country. DryFire cannot accept responsibility for any packages sent like this.

Please ensure that you mark customs documents as follows:

     "Product returned under warranty or for repair - maximum value for customs purposes 25 (twenty five) pounds sterling."

Packages marked with a value higher than this will not be accepted by us and will be returned.

Packing details

If you are returning a unit for this service, for upgrading or if we have asked you to return it to us for other reasons, please see the two photos below and follow these instructions:

• International carriers and the Post Office are not gentle people - they have a habit of throwing things around!
• Make sure everything is secure and that nothing can rattle around inside the packaging.
• Place folded card between each head and its bracket so that it cannot bounce up and down within the bracket.
• Place the simulator in a large plastic bag then use tape to bind the outside of the bag firmly over each head so that the head cannot move.

  Do not tape the heads down inside the bag - tape is horribly sticky and creates a mess when removed - tape round the outside of the bag to avoid this.

• Pack the whole thing tightly and securely in a suitable box. Please use plenty of loose-fill (white plastic bits) or other suitable filler - make sure that the simulator cannot move about inside the box. Shake the box to check that the simulator does not move inside it.

  If it can move it will move. If it moves it will bounce. If it bounces it will be damaged.

  DryFire reserves the right to charge for repairing damage caused during transit.

• Add a note (and copies of any emails exchanged) inside the box showing what you have included in the box and why you have sent the system back.

  We need your return address (it must be a physical address - not a PO box number), your email address and a contact telephone number.

• Send it to the address above.
• Send us an email letting us know when and how you shipped it

Note: cardboard is packing between the head and its bracket.

Note: the tape is on the outside of plastic bag to hold the heads tightly down so that they do not bounce in transit.