| |
Support - general information
Please click here for help with Version 3 (green metal case).
Please click here for help with Version 2 (grey metal case).
VERY IMPORTANT
Without the information requested below we cannot help you - we need to be able to reproduce a problem to solve it.
How to report a problem - help us to help you
If your issue is not dealt with on the appropriate page for Version 3 or Version 2 please contact us with the following information:
- If the error message came from Windows (i.e. it is claiming that DryFire caused a problem) please click here for the first possible solution.
- What type of simulator you have: Version 1 (gray with rubber ring on top), Version 2 (grey), Version 3 (green).
- Details of the Windows version you are using (XP, Vista). You can find this from Control Panel, System, General.
- The software version information shown when you click on "Help" in the DryFire software.
There is an easy way to send this information:
- Find the information using: Control Panel, System, General.
- Press Alt and PrtScr together to grab an image of the window containing the information.
- Load a drawing package (even Windows Paint will do) and use Ctrl V to paste the image.
- Save the image as a .JPG file and add it as an attachment to the email you send us.
- Attach a copy of these two files:
DRYFIRE.INI
DRYFIRE.USR
They will be in your DryFire folder, if not, search for them using Windows Explorer.
If you cannot find these files it may be because your copy of Windows Explorer is not showing the file type - .INI and .USR.
To fix this in Windows Explorer click on Tools, Folder options, View then make sure that Hide extensions for known file types is not ticked.
Now try your search again.
- A description of the problem.
We need to reproduce your problem before we can fix it so our ideal problem report is:
"Do this .... and this ... happens."
Send your support request to the email address on our Contact page.
The ideal problem report
When you report a problem with your car you do not simply say "it does not work" - you try to identify exactly what happens and when it happens.
Software is very complex - it contains hundreds of thousands, or even millions, of lines of code, and it is impossible to tie down and fix a problem unless we know what the symptoms are.
Here is the sort of problem report that software developers love:
|
I am using Windows XP SP2 and DryFire front-end version 3.01d.
DryFire was working fine until I loaded the Olympic Skeet layout. I selected Stand 4 High and called "Pull". The laser went half way across the wall then, before I could shoot, it stopped and an error message came up on the screen saying:
DFGRAPH error 73....
I tried it again and the same thing happens every time.
I enclose:
- A copy of DRYFIRE.INI
- A copy of DRYFIRE.USR
- A copy of MYOLYMPICSKEET.WDF - this is the version of the Olympic skeet layout that I modified a little
- A copy of screen grab that I took when the error message appeared.
|
Taking a screen grab
You can take a grab of an error message by clicking on the banner at the top of the error box (the one that says "DryFire") and pressing "Alt" and "Print Screen" together (or "Alt" and "Prt Scr" depending on your keyboard.)
Now load any image processing package and press "Ctrl v" to paste the screen grab. Save the image as a .JPG file and send it to DryFire.
|
|
